We are actively compiling frequently asked questions (FAQ) and including the most common in the area below. Use the Search box below to see if your question is already on the list. If not, submit your question here.
How do I find my Arch/Diocese specific requirements?
Please contact your parish/school coordinator or the Arch/Diocese directly.
How do I complete my required training curriculums?
Once you login or create an account (new users) your requirements will be waiting for you on the main dashboard. You will start the curriculum and be guided through each section. If your Arch/Diocese requires a background check and is using our integration you will also complete that section. If you are unsure, please contact your Arch/Diocese for background check information.
Do I need to take an online video training or attend a live training class?
Every Arch/Diocese is different so you will need to contact your parish/school coordinator or call the Arch/Diocese for further clarification.
How can I update my account if my job description or volunteer duties have changed?
Active account users will login. On the main dashboard you will see "Edit Profile"on the left. Click this and make any necessary updates. Changing your job or volunteer category may result in new required curriculums assigned.
What do I do if I don't have an email account?
We strongly recommend that you have an email account to receive messages from your Arch/Diocese regarding certification or expiration status, but you are not required to have one. The system has an inbox that will store any messages that would have been sent to your email. You will need to log in and click ‚"Inbox" to review these messages.
How do I retrieve my username and/or password?
If you are not able to login but you have taken training in the past, you do not need to create a new account. You can recover your username from the login screen or email email@example.com for additional information.
Do I need to print a certificate?
You will no longer need to print a certificate since all of your training completion dates are retained in the system. However, you will have access to a completion certificate under completed modules after the Arch/Diocese has reviewed your profile and updated your certification (compliance) status.
What do I do if the system says my email is already in use?
You either already have an account in the system that was transferred from a previous Diocesan system or may have been created for you by the diocesan office. If your Arch/Diocese uploaded historical data for training taken before switching to CMG Connect, they essentially created an account for you. Please contact your local coordinator for additional information about historical records. If you need assistance with a password reset, please contact Support.